articles Lessons from the OSCARS 2014 The recent Oscars provided some memorable moments and inspiring speeches. However, surprisingly the speech that…Victor Olowe, Winzest consultingApril 23, 2014
articles Finding the right people One of the wonderful benefits of the digital age and mobile enabled world is easy…Victor Olowe, Winzest consultingMarch 23, 2014
articles Why value based pricing? Warren Buffet famously stated “Price is what you pay. Value is what you get.” Value…Victor Olowe, Winzest consultingMarch 4, 2014
articles Designing a better customer service culture A culture that supports the delivery of a better customer experience is one where all…Victor Olowe, Winzest consultingFebruary 2, 2014
articles Should I be bothered by QualitySolicitors’ Fixed Fees? The recent announcement by QualitySolicitors to abandon hourly billing and to more widely embrace fixed…Victor Olowe, Winzest consultingDecember 16, 2013
articles Eight barriers to a better customer service culture We must ‘change the culture’ are buzzwords that are used frequently in a variety of…Victor Olowe, Winzest consultingNovember 26, 2013
articles Treating customers fairly and profitability Last month I was very honoured to speak at the LFS conveyancing conference 2013 as…Victor Olowe, Winzest consultingOctober 9, 2013
articles Consumers can’t handle the truth I tend to watch a number of consumer issues programmes including some of the following:…Victor Olowe, Winzest consultingSeptember 4, 2013
articles Be Different: Think Different I recently read a thought provoking book by Michael E. Raynor and Mumtaz Ahmed called…Victor Olowe, Winzest consultingJuly 26, 2013
articles I hope history will thank In-Deed In recent weeks, a number of commentators have given their respective perspectives on the ‘perceived’…Victor Olowe, Winzest consultingJune 21, 2013