This article was first published in the June 2014 edition of Property in Practice, the magazine of the Law Society’s Property Section.


A rising market presents conveyancing firms with many opportunities, but at least one challenge: finding the right conveyancers to meet increasing customer demand. The ‘right’ conveyancers for any firm will be those with the appropriate technical and interpersonal skills to keep their promises to clients.

However, firms are not all the same, and neither are their customers, or the promises that they make to them; the ‘right’ conveyancer is relative to a firm’s strategic objectives, culture and customer profile.So how can firms find the right people, in the right place, at the right time, and at the right cost, to meet the demands of their specific customers?

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